@import url('https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700&family=Inter:wght@400;500&display=swap');

/* ── Reset: garante que [hidden] funcione mesmo com display explícito no CSS */
[hidden] { display: none !important; }

/* ── Tokens ─────────────────────────────────────────── */
:root {
    /* Base surfaces */
    --bg-shell:   #EEF3F7;
    --bg-panel:   #FFFFFF;
    --bg-soft:    #F4F8FB;
    --bg-softer:  #E8EFF5;

    /* Brand colors */
    --azul:    #16232B;   /* Azul Sombra — texto primário, topbar, headings */
    --azul-60: rgba(22,35,43,.60);
    --azul-12: rgba(22,35,43,.12);
    --azul-06: rgba(22,35,43,.06);

    --verde:    #2AB343;  /* Verde Luz — acento único: ativo, CTA, unread */
    --verde-dk: #1D8030;
    --verde-12: rgba(42,179,67,.12);
    --verde-24: rgba(42,179,67,.24);

    /* Text */
    --text-hi:  #16232B;  /* mesmo azul-sombra = toda tipografia tem identidade */
    --text-lo:  #5A7080;
    --text-xlo: #8FA5B2;

    /* Borders */
    --bd:    #D4E0E9;
    --bd-lo: #E8EFF5;

    /* Semantic */
    --warning: #D97706;
    --danger:  #DC2626;

    /* Geometry */
    --r-lg: 8px;
    --r-md: 5px;
    --r-sm: 3px;
    --topbar-h: 56px;

    /* Legacy aliases — mantém JS/CSS existentes funcionando */
    --brand:        var(--verde);
    --brand-dark:   var(--verde-dk);
    --brand-soft:   var(--verde-12);
    --text-main:    var(--text-hi);
    --text-muted:   var(--text-lo);
    --border:       var(--bd);
    --bg-card:      var(--bg-panel);
    --bg-soft-2:    var(--bg-softer);
    --shadow:       0 2px 12px rgba(22,35,43,.09);
    --radius-lg:    var(--r-lg);
    --radius-md:    var(--r-md);
    --radius-sm:    var(--r-sm);
    --topbar-height: var(--topbar-h);
    --success:       var(--verde);
}

/* ── Reset ──────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; }

html, body { margin: 0; height: 100%; }

body {
    font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
    background: var(--bg-shell);
    color: var(--text-hi);
}

body.is-modal-open { overflow: hidden; }

a { color: inherit; }

.sr-only {
    position: absolute; width: 1px; height: 1px;
    padding: 0; margin: -1px; overflow: hidden;
    clip: rect(0,0,0,0); border: 0;
}

/* ── Shell ──────────────────────────────────────────── */
.ua-shell {
    display: flex;
    flex-direction: column;
    height: 100vh;
    padding: 0;
    gap: 0;
}

/* ── Topbar ─────────────────────────────────────────── */
.ua-topbar {
    height: var(--topbar-h);
    min-height: var(--topbar-h);
    flex-shrink: 0;
    background: var(--azul);
    padding: 0 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.ua-brand {
    display: flex;
    align-items: center;
    gap: 10px;
}

.ua-brand::before {
    content: '';
    display: block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--verde);
    box-shadow: 0 0 0 3px var(--verde-24);
    flex-shrink: 0;
}

.ua-brand strong {
    font-size: .92rem;
    font-weight: 700;
    color: #FFFFFF;
    letter-spacing: .01em;
}

.ua-brand-subtitle {
    color: rgba(255,255,255,.45);
    font-size: .74rem;
    font-weight: 500;
}

.ua-topbar-actions {
    display: flex;
    align-items: center;
    gap: 8px;
}

.ua-logout-form { margin: 0; }

.ua-user-card {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: rgba(255,255,255,.08);
    border: 1px solid rgba(255,255,255,.12);
    padding: 5px 10px;
    border-radius: var(--r-md);
}

.ua-user-card strong {
    display: block;
    font-size: .8rem;
    font-weight: 600;
    color: #FFFFFF;
}

.ua-user-card small {
    color: rgba(255,255,255,.45);
    text-transform: uppercase;
    font-size: .63rem;
    letter-spacing: .07em;
}

.status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--verde);
    box-shadow: 0 0 0 2px var(--verde-24);
}

/* ── Buttons ─────────────────────────────────────────── */
.btn {
    border: 1px solid transparent;
    border-radius: var(--r-md);
    padding: 7px 13px;
    font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
    font-size: .79rem;
    font-weight: 600;
    cursor: pointer;
    transition: background .14s, border-color .14s, color .14s;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    white-space: nowrap;
}

.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn.is-loading { opacity: .65; cursor: wait; }

.btn-primary {
    background: var(--verde);
    color: #fff;
    border-color: var(--verde);
}

.btn-primary:hover:not(:disabled) {
    background: var(--verde-dk);
    border-color: var(--verde-dk);
}

/* Ghost padrão — contexto claro */
.btn-ghost {
    background: var(--bg-panel);
    color: var(--text-hi);
    border-color: var(--bd);
}

.btn-ghost:hover:not(:disabled) { background: var(--bg-soft); }

/* Ghost na topbar — contexto escuro */
.ua-topbar .btn-ghost {
    background: rgba(255,255,255,.08);
    color: rgba(255,255,255,.75);
    border-color: rgba(255,255,255,.14);
}

.ua-topbar .btn-ghost:hover:not(:disabled) {
    background: rgba(255,255,255,.14);
    color: #fff;
}

/* Primary na topbar */
.ua-topbar .btn-primary {
    background: var(--verde);
    color: #fff;
    border-color: var(--verde);
}

.ua-topbar .btn-primary:hover:not(:disabled) {
    background: var(--verde-dk);
    border-color: var(--verde-dk);
}

.btn-sm { padding: 5px 10px; font-size: .72rem; }

/* ── Main layout ─────────────────────────────────────── */
.ua-main-layout {
    flex: 1;
    min-height: 0;
    display: grid;
    grid-template-columns: 310px minmax(0,1fr) 320px;
    gap: 0;
}

/* ── Sidebar ─────────────────────────────────────────── */
.ua-sidebar {
    background: var(--bg-panel);
    border-right: 1px solid var(--bd);
    display: flex;
    flex-direction: column;
    padding: 12px 8px;
    gap: 10px;
    min-height: 0;
    overflow: hidden;
}

/* ── Center ──────────────────────────────────────────── */
.ua-center {
    background: var(--bg-soft);
    display: grid;
    grid-template-rows: auto minmax(0,1fr) auto;
    min-height: 0;
}

/* ── Details ─────────────────────────────────────────── */
.ua-details {
    background: var(--bg-panel);
    border-left: 1px solid var(--bd);
    padding: 14px;
    overflow: auto;
    min-height: 0;
    display: flex;
    flex-direction: column;
}

.ua-version {
    margin: auto -14px -14px;
    padding: 5px 14px;
    font-size: 11px;
    color: var(--text-lo);
    background: var(--bg-panel);
    border-top: 1px solid var(--bd);
    text-align: center;
    letter-spacing: .03em;
    user-select: none;
    flex-shrink: 0;
}

/* ── Inputs universais ───────────────────────────────── */
.sidebar-search-block input,
.sidebar-filters select,
.composer-form textarea,
.detail-inline-form select,
.detail-inline-form input,
.manual-ticket-form input,
.manual-ticket-form select,
.manual-ticket-form textarea {
    width: 100%;
    border: 1px solid var(--bd);
    border-radius: var(--r-sm);
    background: var(--bg-soft);
    color: var(--text-hi);
    font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
    font-size: .8rem;
    padding: 8px 10px;
    outline: none;
    transition: border-color .14s, box-shadow .14s;
}

.sidebar-search-block input::placeholder { color: var(--text-xlo); }

.sidebar-search-block input:focus,
.sidebar-filters select:focus,
.composer-form textarea:focus,
.detail-inline-form select:focus,
.detail-inline-form input:focus,
.manual-ticket-form input:focus,
.manual-ticket-form select:focus,
.manual-ticket-form textarea:focus {
    border-color: var(--verde);
    box-shadow: 0 0 0 3px var(--verde-12);
    background: var(--bg-panel);
}

/* ── Filters accordion ───────────────────────────────── */
.sidebar-filters-accordion { border: none; }

.sidebar-filters-accordion > summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 5px 6px;
    font-size: .69rem;
    font-weight: 700;
    color: var(--text-xlo);
    letter-spacing: .06em;
    text-transform: uppercase;
    cursor: pointer;
    list-style: none;
    border-radius: var(--r-sm);
    transition: background .12s, color .12s;
    user-select: none;
}

.sidebar-filters-accordion > summary::-webkit-details-marker { display: none; }

.sidebar-filters-accordion > summary::after {
    content: '▾';
    font-size: .78rem;
    transition: transform .18s ease;
}

.sidebar-filters-accordion[open] > summary::after { transform: rotate(-180deg); }

.sidebar-filters-accordion > summary:hover {
    background: var(--bg-soft);
    color: var(--text-lo);
}

.sidebar-filters { display: grid; gap: 8px; padding-top: 8px; }

.sidebar-filters label {
    display: grid;
    gap: 3px;
    font-size: .7rem;
    font-weight: 600;
    color: var(--text-lo);
}

/* ── Conversation list ───────────────────────────────── */
.conversation-list-header {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 2px 6px;
    font-size: .68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .06em;
    color: var(--text-xlo);
}

.conversation-list-header strong {
    flex: 1;
}

.btn-filter-unread {
    background: none;
    border: 1px solid var(--border);
    border-radius: 20px;
    padding: 2px 8px;
    font-size: .65rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .05em;
    color: var(--text-lo);
    cursor: pointer;
    transition: background .12s, color .12s, border-color .12s;
}

.btn-filter-unread:hover {
    background: var(--azul-06);
    border-color: var(--azul);
    color: var(--azul);
}

.btn-filter-unread.is-active {
    background: var(--azul-12);
    border-color: var(--azul);
    color: var(--azul);
    animation: unread-pulse 1.1s ease-in-out infinite;
}

#conversationCount {
    min-width: 20px;
    text-align: center;
    font-size: .68rem;
    font-weight: 700;
    color: var(--verde);
    background: var(--verde-12);
    border-radius: 999px;
    padding: 2px 7px;
}

.conversation-list {
    list-style: none;
    margin: 0;
    padding: 0;
    overflow-y: auto;
    overflow-x: hidden;
    display: grid;
    gap: 0;
    align-content: start;
    flex: 1;
    min-height: 0;
}

.sidebar-empty {
    margin: 8px 6px;
    color: var(--text-xlo);
    font-size: .78rem;
}

/* Item — linha plana, barra colorida por conversa à esquerda */
@keyframes flash-new-message {
    0%   { background: color-mix(in srgb, var(--verde, #22c55e) 35%, transparent); }
    50%  { background: color-mix(in srgb, var(--verde, #22c55e) 8%, transparent); }
    100% { background: color-mix(in srgb, var(--verde, #22c55e) 35%, transparent); }
}
.flash-new-message {
    animation: flash-new-message 1.2s ease-in-out infinite;
    border-radius: var(--r-sm, 6px);
}

.conversation-item-button {
    --item-color: transparent;
    width: 100%;
    border: none;
    border-left: 4px solid var(--item-color);
    background: transparent;
    border-radius: 0 var(--r-sm) var(--r-sm) 0;
    padding: 9px 10px 9px 9px;
    text-align: left;
    cursor: pointer;
    display: grid;
    gap: 3px;
    transition: background .12s;
}

.conversation-item-button:hover {
    background: var(--bg-soft);
}

.conversation-item-button.is-active {
    background: var(--verde-12);
}

@keyframes unread-pulse {
    0%, 100% { border-left-color: var(--item-color); }
    50%       { border-left-color: transparent; }
}

.conversation-item-button.has-unread {
    animation: unread-pulse 1.1s ease-in-out infinite;
}

.conversation-item-button.has-unread.is-active {
    animation: none;
}

.conversation-item-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}

.conversation-item-name {
    font-size: .79rem;
    font-weight: 600;
    line-height: 1.2;
    color: var(--text-hi);
    min-width: 0;
    overflow: hidden;
    white-space: nowrap;
    text-overflow: ellipsis;
}

.conversation-item-time {
    font-size: .67rem;
    color: var(--text-xlo);
    flex-shrink: 0;
    font-family: 'Inter', system-ui, sans-serif;
}

.conversation-item-preview {
    margin: 0;
    color: var(--text-lo);
    font-size: .72rem;
    line-height: 1.3;
    display: -webkit-box;
    -webkit-line-clamp: 1;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.conversation-item-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    align-items: center;
}

/* ── Badges ──────────────────────────────────────────── */
.badge {
    display: inline-flex;
    align-items: center;
    border-radius: 3px;
    font-size: .62rem;
    font-weight: 700;
    padding: 2px 5px;
    letter-spacing: .03em;
    text-transform: uppercase;
}

.badge-channel { background: var(--azul-06); color: var(--azul-60); }
.badge-channel.channel-whatsapp     { background: #dcfce7; color: #166534; }
.badge-channel.channel-site_chat    { background: #dbeafe; color: #1e40af; }
.badge-channel.channel-manual_ticket { background: #fef3c7; color: #92400e; }
.badge-channel.channel-internal     { background: #ede9fe; color: #5b21b6; }

.badge-status { background: #EBF3FF; color: #2857A4; }
.badge-status.status-open { background: var(--verde-12); color: var(--verde-dk); }
.badge-status.status-pending_customer { background: #FEF3C7; color: #924010; }
.badge-status.status-pending_team { background: #DBEAFE; color: #1D4ED8; }
.badge-status.status-closed { background: var(--bg-softer); color: var(--text-xlo); }

.badge-dept {
    --dept-badge-color: #6b7280;
    background: color-mix(in srgb, var(--dept-badge-color) 12%, transparent);
    color: var(--dept-badge-color);
    border: 1px solid color-mix(in srgb, var(--dept-badge-color) 30%, transparent);
    border-radius: 3px;
    font-size: .58rem;
    font-weight: 800;
    letter-spacing: .06em;
    cursor: default;
}

.badge-unread {
    background: var(--verde);
    color: #fff;
    min-width: 18px;
    justify-content: center;
    border-radius: 999px;
    font-size: .61rem;
    padding: 2px 5px;
}

/* ── Tags ────────────────────────────────────────────── */
.conversation-tags { display: inline-flex; flex-wrap: wrap; gap: 3px; }

.tag-pill,
.tag-chip {
    --tag-color: #64748b;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    background: color-mix(in srgb, var(--tag-color) 13%, #fff);
    color: color-mix(in srgb, var(--tag-color) 88%, #111);
    border: 1px solid color-mix(in srgb, var(--tag-color) 28%, #fff);
    border-radius: 3px;
    padding: 1px 6px;
    font-size: .62rem;
    font-weight: 700;
}

.tag-pill.is-muted { --tag-color: #94a3b8; }

.tag-chip-list { display: flex; flex-wrap: wrap; gap: 5px; }

.tag-chip-remove {
    border: none;
    background: transparent;
    cursor: pointer;
    color: inherit;
    font-weight: 700;
    line-height: 1;
}

/* ── Tabs ────────────────────────────────────────────── */
.conversation-tabs {
    background: var(--bg-panel);
    border-bottom: 1px solid var(--bd);
    padding: 8px 10px;
    display: flex;
    align-items: center;
    gap: 5px;
    overflow-x: auto;
    overflow-y: hidden;
    min-height: 50px;
    flex-shrink: 0;
}

.tabs-empty {
    color: var(--text-xlo);
    font-size: .8rem;
    padding-left: 4px;
}

.tab-item {
    border: 1px solid var(--bd);
    border-bottom: 2px solid var(--tab-color, var(--bd));
    background: var(--bg-soft);
    border-radius: var(--r-sm) var(--r-sm) 0 0;
    padding: 6px 10px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    min-width: 0;
    transition: background .12s, border-color .12s;
}

.tab-item.is-active {
    background: var(--bg-panel);
    border-color: var(--tab-color, var(--verde));
    border-top-width: 3px;
    border-bottom: 3px solid var(--bg-panel);
    box-shadow: 0 -2px 6px color-mix(in srgb, var(--tab-color, var(--verde)) 30%, transparent);
    color: var(--text-hi);
    font-weight: 600;
    margin-bottom: -1px;
}

@keyframes tab-unread-pulse {
    0%, 100% { border-bottom-color: var(--tab-color, var(--verde)); }
    50%       { border-bottom-color: transparent; }
}

.tab-item.has-unread {
    border-bottom-color: var(--tab-color, var(--verde));
    animation: tab-unread-pulse 1.1s ease-in-out infinite;
}

.tab-item.has-unread.is-active {
    animation: none;
    border-bottom-color: var(--tab-color, var(--verde));
}

.tab-title {
    max-width: 200px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: .76rem;
    font-weight: 600;
    color: var(--text-hi);
}

.tab-close { font-size: .88rem; line-height: 1; color: var(--text-lo); }

.tab-item::before {
    content: '';
    display: inline-block;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    flex-shrink: 0;
    background: var(--bd);
}
.tab-item[data-channel="whatsapp"]::before     { background: #166534; }
.tab-item[data-channel="site_chat"]::before    { background: #1e40af; }
.tab-item[data-channel="manual_ticket"]::before { background: #92400e; }
.tab-item[data-channel="internal"]::before     { background: #5b21b6; }

/* ── Messages ────────────────────────────────────────── */
.messages-container {
    padding: 16px;
    overflow: auto;
    display: grid;
    gap: 10px;
    align-content: start;
    background:
        linear-gradient(180deg, color-mix(in srgb, var(--conv-color, #2AB343) 6%, transparent) 0%, transparent 20%),
        var(--bg-soft);
    transition: background .3s ease;
    font-family: 'Inter', system-ui, sans-serif;
}

.messages-placeholder {
    margin: auto;
    text-align: center;
    color: var(--text-xlo);
    font-size: .86rem;
    font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
}

.btn-load-older {
    display: block;
    width: fit-content;
    margin: 8px auto 12px;
    padding: 5px 14px;
    font-size: .75rem;
    font-weight: 600;
    color: var(--text-lo);
    background: var(--bg-secondary);
    border: 1px solid var(--border);
    border-radius: 20px;
    cursor: pointer;
    transition: background .12s, color .12s;
}

.btn-load-older:hover {
    background: var(--azul-06);
    color: var(--azul);
    border-color: var(--azul);
}

.message-row { display: flex; width: 100%; }
.message-row.direction-inbound  { justify-content: flex-start; }
.message-row.direction-outbound { justify-content: flex-end; }
.message-row.direction-internal_note { justify-content: center; }
.message-row.direction-system        { justify-content: center; }

.message-bubble {
    max-width: min(74%, 680px);
    background: var(--bg-panel);
    border: 1px solid var(--bd);
    border-radius: var(--r-md);
    padding: 9px 12px;
    box-shadow: 0 1px 3px rgba(22,35,43,.06);
    display: grid;
    gap: 5px;
}

.direction-outbound .message-bubble {
    background: color-mix(in srgb, var(--verde) 10%, #fff);
    border-color: color-mix(in srgb, var(--verde) 22%, #fff);
}

.message-bubble-note {
    background: #FFFBEB;
    border-color: #FDE68A;
}

.message-bubble-system {
    background: var(--bg-softer);
    border-color: var(--bd-lo);
    max-width: 560px;
}

.message-text {
    margin: 0;
    white-space: pre-wrap;
    word-wrap: break-word;
    font-size: .85rem;
    line-height: 1.5;
    color: var(--text-hi);
}
.message-text a {
    color: var(--verde);
    text-decoration: underline;
    word-break: break-all;
}
.msg-download-link {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 2px 8px;
    background: color-mix(in srgb, var(--verde) 10%, transparent);
    border: 1px solid color-mix(in srgb, var(--verde) 30%, transparent);
    border-radius: var(--r-sm);
    font-size: .78rem;
    font-weight: 600;
    text-decoration: none !important;
    white-space: nowrap;
}

.message-meta {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
    color: var(--text-xlo);
    font-size: .65rem;
    text-transform: uppercase;
    letter-spacing: .04em;
}

.message-status.status-failed  { color: var(--danger); }
.message-status.status-pending { color: var(--warning); }

.message-attachment-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 3px; }

.attachment-link {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    background: color-mix(in srgb, var(--verde) 8%, transparent);
    border: 1px solid color-mix(in srgb, var(--verde) 25%, transparent);
    border-radius: var(--r-sm);
    text-decoration: none;
    color: var(--text-hi);
    font-size: .78rem;
    transition: background .12s;
}
.attachment-link:hover { background: color-mix(in srgb, var(--verde) 16%, transparent); }
.attachment-name { font-weight: 600; flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.attachment-size { color: var(--text-lo); font-size: .72rem; flex-shrink: 0; }
.attachment-dl {
    flex-shrink: 0;
    padding: 1px 7px;
    background: var(--verde);
    color: #fff;
    border-radius: var(--r-sm);
    font-size: .72rem;
    font-weight: 700;
}

/* ── Composer ────────────────────────────────────────── */
.composer-wrapper {
    border-top: 1px solid var(--bd);
    padding: 10px;
    display: grid;
    gap: 8px;
    background: var(--bg-panel);
    flex-shrink: 0;
}

.composer-tools {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
}

.composer-hint {
    margin-left: auto;
    color: var(--text-xlo);
    font-size: .69rem;
}

.composer-dept-transfer {
    display: flex;
    align-items: center;
    gap: 6px;
    --dept-color: var(--bd);
}

.dept-color-dot {
    width: 9px;
    height: 9px;
    border-radius: 50%;
    background: var(--dept-color);
    flex-shrink: 0;
    transition: background .18s;
}

.composer-dept-transfer select {
    font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
    font-size: .79rem;
    font-weight: 500;
    padding: 7px 10px;
    border: 1px solid var(--bd);
    border-left: 3px solid var(--dept-color);
    border-radius: var(--r-md);
    background: var(--bg-panel);
    color: var(--text-hi);
    max-width: 160px;
    cursor: pointer;
    transition: border-color .18s, border-left-color .18s, box-shadow .14s;
    outline: none;
}

.composer-dept-transfer select:focus {
    border-color: var(--verde);
    border-left-color: var(--dept-color);
    box-shadow: 0 0 0 3px var(--verde-12);
}

.composer-upload-hint { color: var(--text-xlo); font-size: .68rem; }

/* contact edit */
.detail-section-header { display: flex; align-items: center; justify-content: space-between; }
.detail-section-header h3 { margin: 0; }
.contact-edit-form { display: flex; flex-direction: column; gap: 6px; }
.contact-edit-label { display: flex; flex-direction: column; gap: 2px; font-size: .75rem; font-weight: 500; color: var(--text-lo); }
.contact-edit-label input,
.contact-edit-label textarea {
    font-family: inherit;
    font-size: .78rem;
    color: var(--text);
    background: var(--bg);
    border: 1px solid var(--bd);
    border-radius: 5px;
    padding: 3px 6px;
    outline: none;
    resize: vertical;
    width: 100%;
    box-sizing: border-box;
}
.contact-edit-label input:focus,
.contact-edit-label textarea:focus { border-color: var(--verde); }

.contact-edit-actions { display: flex; gap: 6px; padding-top: 2px; }

.detail-contact-notes {
    font-size: .77rem;
    color: var(--text);
    white-space: pre-wrap;
    word-break: break-word;
    background: var(--bg);
    border: 1px solid var(--bd-lo);
    border-radius: 5px;
    padding: 6px 8px;
    margin-top: 4px;
}

/* chat search */
.chat-search-wrap { display: flex; flex-direction: column; gap: 5px; }
.chat-search-row { display: flex; gap: 4px; align-items: center; }
.chat-search-input {
    flex: 1;
    min-width: 0;
    padding: 5px 8px;
    font-size: .8rem;
    font-family: inherit;
    border: 1px solid var(--bd);
    border-radius: 6px;
    background: var(--bg);
    color: var(--text);
    outline: none;
}
.chat-search-input:focus { border-color: var(--verde); }
.chat-search-count { font-size: .71rem; color: var(--text-lo); min-height: 1em; }

.search-match .message-bubble {
    outline: 2px solid #f59e0b;
    outline-offset: 2px;
    border-radius: 10px;
}
.search-match--active .message-bubble {
    outline-color: #f97316;
    background: color-mix(in srgb, #f97316 10%, transparent);
}

.btn-recording {
    color: #ef4444 !important;
}
.btn-recording svg {
    animation: pulse-record 1s ease-in-out infinite;
}
@keyframes pulse-record {
    0%, 100% { opacity: 1; }
    50%       { opacity: 0.35; }
}

.composer-form {
    display: grid;
    grid-template-columns: minmax(0,1fr) auto;
    gap: 8px;
    align-items: end;
}

.composer-form textarea {
    min-height: 68px;
    max-height: 160px;
    font-family: 'Inter', system-ui, sans-serif;
    font-size: .84rem;
    line-height: 1.5;
    resize: vertical;
}

/* ── Quick replies ───────────────────────────────────── */
.emoji-picker-panel {
    border: 1px solid var(--bd);
    border-radius: var(--r-md);
    background: var(--bg-panel);
    box-shadow: 0 4px 20px rgba(22,35,43,.12);
    padding: 6px;
    display: grid;
    gap: 4px;
}

.emoji-picker-tabs {
    display: flex;
    gap: 2px;
    border-bottom: 1px solid var(--bd-lo);
    padding-bottom: 4px;
    margin-bottom: 2px;
}

.emoji-tab {
    border: none;
    background: transparent;
    cursor: pointer;
    border-radius: var(--r-sm);
    font-size: 1rem;
    line-height: 1;
    padding: 4px 6px;
    transition: background .1s;
    opacity: .6;
}
.emoji-tab:hover { background: var(--bg-softer); opacity: 1; }
.emoji-tab.is-active { background: var(--bg-softer); opacity: 1; }

.emoji-grid {
    display: grid;
    grid-template-columns: repeat(10, 1fr);
    gap: 1px;
    max-height: 160px;
    overflow-y: auto;
}

.emoji-btn {
    border: none;
    background: transparent;
    cursor: pointer;
    font-size: 1.15rem;
    line-height: 1;
    padding: 5px;
    border-radius: var(--r-sm);
    transition: background .1s;
    text-align: center;
}
.emoji-btn:hover { background: var(--bg-softer); }

.quick-reply-panel {
    border: 1px solid var(--bd);
    border-radius: var(--r-sm);
    background: var(--bg-panel);
    padding: 8px;
    max-height: 200px;
    overflow: auto;
}

.quick-reply-panel-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 6px;
    font-size: .8rem;
    font-weight: 600;
    color: var(--text-hi);
}

.quick-reply-list { margin: 0; padding: 0; list-style: none; display: grid; gap: 4px; }

.quick-reply-item {
    width: 100%;
    border: 1px solid var(--bd);
    border-radius: var(--r-sm);
    background: var(--bg-soft);
    text-align: left;
    padding: 7px 9px;
    cursor: pointer;
    display: grid;
    gap: 2px;
    transition: background .12s, border-color .12s;
}

.quick-reply-item:hover {
    border-color: var(--verde);
    background: var(--verde-12);
}

.quick-reply-item strong { font-size: .75rem; color: var(--text-hi); }

.quick-reply-item p {
    margin: 0;
    color: var(--text-lo);
    font-size: .72rem;
    line-height: 1.3;
}

.quick-reply-empty { font-size: .74rem; color: var(--text-lo); padding: 6px; }

/* ── Details panel ───────────────────────────────────── */
.details-placeholder {
    text-align: center;
    color: var(--text-xlo);
    margin-top: 24px;
    font-size: .82rem;
}

.details-content { display: grid; gap: 8px; }

.detail-section {
    border: 1px solid var(--bd-lo);
    border-radius: var(--r-md);
    padding: 10px;
    background: var(--bg-soft);
    display: grid;
    gap: 8px;
}

.detail-section h3 {
    margin: 0;
    font-size: .68rem;
    font-weight: 700;
    letter-spacing: .07em;
    text-transform: uppercase;
    color: var(--text-xlo);
}

.detail-grid {
    margin: 0;
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 4px 10px;
    font-size: .77rem;
}

.detail-grid dt { color: var(--text-lo); }
.detail-grid dd { margin: 0; font-weight: 600; color: var(--text-hi); }

.detail-inline-form { display: grid; gap: 6px; }

.detail-inline-form label {
    display: grid;
    gap: 3px;
    font-size: .7rem;
    font-weight: 600;
    color: var(--text-lo);
}

.detail-actions { display: flex; gap: 6px; flex-wrap: wrap; }
.detail-empty { color: var(--text-xlo); font-size: .74rem; }

/* ── Modal ───────────────────────────────────────────── */
.ua-modal {
    position: fixed;
    inset: 0;
    display: grid;
    place-items: center;
    z-index: 70;
}

.ua-modal[hidden] { display: none; }

.ua-modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(22,35,43,.55);
    backdrop-filter: blur(3px);
}

.ua-modal-dialog {
    position: relative;
    width: min(600px, calc(100vw - 24px));
    max-height: calc(100vh - 30px);
    overflow: auto;
    background: var(--bg-panel);
    border-radius: var(--r-lg);
    border: 1px solid var(--bd);
    box-shadow: 0 20px 60px rgba(22,35,43,.2);
    padding: 18px;
}

.ua-modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 14px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--bd-lo);
}

.ua-modal-header h2 {
    margin: 0;
    font-size: .94rem;
    font-weight: 700;
    color: var(--text-hi);
}

.manual-ticket-form { display: grid; gap: 10px; }

.manual-ticket-form label {
    display: grid;
    gap: 4px;
    font-size: .75rem;
    font-weight: 600;
    color: var(--text-lo);
}

.ua-modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    margin-top: 6px;
    padding-top: 12px;
    border-top: 1px solid var(--bd-lo);
}

/* Modal wide (usuarios) */
.ua-modal-dialog--wide {
    width: min(820px, calc(100vw - 24px));
}

.users-modal-body {
    display: grid;
    grid-template-columns: 1fr 340px;
    gap: 20px;
    align-items: start;
}

@media (max-width: 700px) {
    .users-modal-body { grid-template-columns: 1fr; }
}

/* Message forward action */
.message-row { align-items: flex-end; gap: 4px; }
.message-actions {
    display: flex;
    flex-direction: column;
    opacity: 0;
    transition: opacity .12s;
    flex-shrink: 0;
}
.message-row:hover .message-actions { opacity: 1; }
.direction-outbound .message-actions { order: -1; }

.btn-forward-msg {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 24px;
    height: 24px;
    border: none;
    background: var(--bg-softer);
    border-radius: 50%;
    cursor: pointer;
    font-size: .85rem;
    color: var(--text-lo);
    transition: background .12s, color .12s;
}
.btn-forward-msg:hover {
    background: var(--verde);
    color: #fff;
}

/* Forward modal user list */
.forward-preview {
    margin: 0 0 14px;
    padding: 8px 12px;
    background: var(--bg-softer);
    border-radius: var(--r-md);
    font-size: .8rem;
    color: var(--text-lo);
    white-space: pre-wrap;
    word-break: break-word;
    border-left: 3px solid var(--verde);
}

.forward-user-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 4px;
    max-height: 340px;
    overflow-y: auto;
}

.forward-section-header {
    font-size: .68rem;
    font-weight: 700;
    letter-spacing: .07em;
    text-transform: uppercase;
    color: var(--text-lo);
    padding: 10px 2px 4px;
    list-style: none;
}
.forward-section-header:first-child { padding-top: 2px; }

.forward-user-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 10px;
    border-radius: var(--r-md);
    cursor: pointer;
    transition: background .1s;
}
.forward-user-item:hover { background: var(--bg-softer); }

.forward-user-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--verde);
    color: #fff;
    font-size: .8rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.forward-user-name {
    font-size: .84rem;
    font-weight: 600;
    color: var(--text-hi);
}

.forward-user-role {
    font-size: .72rem;
    color: var(--text-lo);
    margin-left: auto;
    text-transform: capitalize;
}

.forward-user-empty {
    font-size: .82rem;
    color: var(--text-lo);
    text-align: center;
    padding: 20px 0;
}

.users-list-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 10px;
}

.users-list-header strong { font-size: .82rem; color: var(--text-hi); }

.users-list {
    display: grid;
    gap: 6px;
    max-height: 420px;
    overflow-y: auto;
}

.user-row {
    display: grid;
    grid-template-columns: 1fr auto;
    align-items: center;
    gap: 8px;
    padding: 9px 10px;
    border: 1px solid var(--bd-lo);
    border-radius: var(--r-sm);
    background: var(--bg-soft);
}

.user-row.is-inactive { opacity: .55; }

.user-row-info { min-width: 0; }

.user-row-name {
    font-size: .81rem;
    font-weight: 600;
    color: var(--text-hi);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.user-row-meta {
    font-size: .72rem;
    color: var(--text-lo);
    display: flex;
    gap: 6px;
    align-items: center;
    flex-wrap: wrap;
    margin-top: 2px;
}

.user-role-badge {
    padding: 1px 6px;
    border-radius: 999px;
    font-size: .68rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .03em;
}

.user-role-badge.role-admin     { background: rgba(239,68,68,.12); color: #dc2626; }
.user-role-badge.role-supervisor { background: rgba(245,158,11,.12); color: #d97706; }
.user-role-badge.role-agent     { background: var(--verde-12); color: var(--verde-dk); }

.user-row-actions { display: flex; gap: 4px; flex-shrink: 0; }

#section-internal-groups .user-row-name {
    white-space: normal;
    overflow: visible;
    text-overflow: clip;
}
#section-internal-groups .user-row-meta {
    white-space: normal;
}

.user-form {
    background: var(--bg-soft);
    border: 1px solid var(--bd);
    border-radius: var(--r-md);
    padding: 14px;
    display: grid;
    gap: 10px;
}

.user-form h3 {
    margin: 0 0 4px;
    font-size: .84rem;
    font-weight: 700;
    color: var(--text-hi);
}

.user-form label {
    display: grid;
    gap: 4px;
    font-size: .74rem;
    font-weight: 600;
    color: var(--text-lo);
}

.user-form-checkbox {
    display: flex !important;
    flex-direction: row !important;
    align-items: center;
    gap: 8px !important;
}

.dept-add-row {
    display: flex;
    gap: 6px;
    margin-bottom: 8px;
}

.dept-add-row input { flex: 1; }

.dept-list { display: grid; gap: 4px; }

.dept-row {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 6px 8px;
    border: 1px solid var(--bd-lo);
    border-radius: var(--r-sm);
    background: var(--bg-soft);
    font-size: .8rem;
}

.dept-row-name { flex: 1; color: var(--text-hi); font-weight: 500; }

.dept-row input[type="text"] {
    flex: 1;
    font-size: .8rem;
    padding: 3px 6px;
}

/* ── Página Admin ────────────────────────────────────── */
.ua-shell.ua-admin-page { height: 100vh; display: flex; flex-direction: column; }

.migration-alert {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 20px;
    background: #7c3a00;
    color: #fde8c8;
    font-size: .82rem;
    flex-shrink: 0;
    border-bottom: 1px solid #a04800;
}
.migration-alert[hidden] { display: none; }
.migration-alert svg { flex-shrink: 0; color: #fbbf24; }
.migration-alert-body { flex: 1; display: flex; flex-direction: column; gap: 2px; }
.migration-alert-body strong { color: #fde8c8; font-size: .84rem; }
.migration-alert-body span { color: #f5c98a; }
.migration-alert-cmd {
    background: rgba(0,0,0,.35);
    color: #fde8c8;
    padding: 3px 10px;
    border-radius: 4px;
    font-size: .78rem;
    white-space: nowrap;
    flex-shrink: 0;
}

.ua-admin-layout {
    display: grid;
    grid-template-columns: 210px 1fr;
    flex: 1;
    min-height: 0;
    overflow: hidden;
}

.ua-admin-nav {
    background: var(--bg-panel);
    border-right: 1px solid var(--bd);
    padding: 12px 8px;
    display: flex;
    flex-direction: column;
    gap: 2px;
    overflow-y: auto;
}

.admin-nav-item {
    display: flex;
    align-items: center;
    gap: 9px;
    padding: 9px 12px;
    border: none;
    border-radius: var(--r-sm);
    background: transparent;
    color: var(--text-lo);
    font-size: .82rem;
    font-weight: 500;
    cursor: pointer;
    text-align: left;
    transition: background .12s, color .12s;
}

.admin-nav-item:hover { background: var(--bg-soft); color: var(--text-hi); }

.admin-nav-item.is-active {
    background: var(--verde-12);
    color: var(--verde-dk);
    font-weight: 600;
}

.ua-admin-content {
    overflow-y: auto;
    padding: 28px 32px;
    background: var(--bg-shell);
}

.admin-section { display: flex; flex-direction: column; gap: 20px; }
.admin-section[hidden] { display: none; }

.admin-section-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
}

.admin-section-header h2 {
    margin: 0 0 4px;
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--text-hi);
}

.admin-section-header p {
    margin: 0;
    font-size: .8rem;
    color: var(--text-lo);
}

.admin-card {
    background: var(--bg-panel);
    border: 1px solid var(--bd);
    border-radius: var(--r-md);
    padding: 18px;
}

.admin-two-col {
    display: grid;
    grid-template-columns: 1fr 360px;
    gap: 20px;
    align-items: start;
}

@media (max-width: 900px) {
    /* Admin — layout empilhado */
    .ua-admin-layout {
        grid-template-columns: 1fr;
        grid-template-rows: auto 1fr;
        overflow: auto;
    }

    /* Nav horizontal em pills */
    .ua-admin-nav {
        flex-direction: row;
        flex-wrap: nowrap;
        overflow-x: auto;
        border-right: none;
        border-bottom: 1px solid var(--bd);
        padding: 8px 12px;
        gap: 4px;
        -webkit-overflow-scrolling: touch;
        scrollbar-width: none;
    }

    .ua-admin-nav::-webkit-scrollbar { display: none; }

    .admin-nav-item {
        flex-shrink: 0;
        padding: 7px 12px;
        font-size: .78rem;
        border-radius: 20px;
        white-space: nowrap;
    }

    .admin-nav-item.is-active {
        background: var(--verde-12);
        color: var(--verde-dk);
    }

    .ua-admin-content {
        padding: 16px;
        overflow-y: auto;
    }

    /* Header de seção empilhado */
    .admin-section-header {
        flex-direction: column;
        gap: 10px;
    }

    .admin-two-col { grid-template-columns: 1fr; }

    /* Migration alert empilhado */
    .migration-alert {
        flex-wrap: wrap;
        padding: 10px 14px;
        gap: 8px;
    }

    .migration-alert-cmd {
        width: 100%;
        overflow-x: auto;
        white-space: nowrap;
    }

    /* Admin topbar: condensar */
    .ua-admin-page .ua-topbar {
        padding: 0 12px;
    }

    .ua-admin-page .ua-brand-subtitle { display: none; }
}

.settings-grid {
    display: grid;
    grid-template-columns: 200px 1fr;
    gap: 0;
    font-size: .82rem;
}

.settings-grid dt {
    padding: 10px 12px 10px 0;
    border-bottom: 1px solid var(--bd-lo);
    color: var(--text-lo);
    font-weight: 600;
}

.settings-grid dd {
    margin: 0;
    padding: 10px 0;
    border-bottom: 1px solid var(--bd-lo);
    color: var(--text-hi);
    word-break: break-all;
}

.settings-grid dt:last-of-type,
.settings-grid dd:last-of-type { border-bottom: none; }

@media (max-width: 900px) {
    .settings-grid {
        grid-template-columns: 1fr;
    }

    .settings-grid dt {
        padding: 10px 16px 2px;
        border-bottom: none;
        font-size: .72rem;
        color: var(--text-xlo);
        text-transform: uppercase;
        letter-spacing: .04em;
    }

    .settings-grid dd {
        padding: 2px 16px 10px;
        border-bottom: 1px solid var(--bd-lo);
    }
}

/* Settings inline-edit list */
.settings-group-label {
    font-size: .72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .06em;
    color: var(--text-xlo);
    padding: 14px 16px 6px;
    border-bottom: 1px solid var(--bd-lo);
}
.settings-row {
    display: grid;
    grid-template-columns: 220px 1fr auto;
    align-items: center;
    gap: 12px;
    padding: 10px 16px;
    border-bottom: 1px solid var(--bd-lo);
    font-size: .82rem;
    min-height: 44px;
}
.settings-row:last-child { border-bottom: none; }
.settings-row.is-editing { background: var(--bg-soft); }
.settings-row-label { color: var(--text-lo); font-weight: 600; }
.settings-row-value { color: var(--text-hi); word-break: break-all; }
.settings-row-input-wrap { display: flex; flex-direction: column; gap: 2px; }
.settings-row-input { width: 100%; font-size: .82rem; }
.settings-row-hint { font-size: .72rem; color: var(--text-xlo); }
.settings-row-btns { display: flex; gap: 4px; }

/* Quick replies list */
.qr-row {
    display: grid;
    grid-template-columns: 1fr auto;
    align-items: start;
    gap: 8px;
    padding: 10px 0;
    border-bottom: 1px solid var(--bd-lo);
}

.qr-row:last-child { border-bottom: none; }

.qr-row-title { font-size: .82rem; font-weight: 600; color: var(--text-hi); }

.qr-row-shortcut {
    font-size: .72rem;
    font-family: monospace;
    background: var(--bg-soft);
    border: 1px solid var(--bd-lo);
    border-radius: 4px;
    padding: 1px 5px;
    color: var(--text-lo);
}

.qr-row-preview {
    font-size: .75rem;
    color: var(--text-lo);
    margin-top: 3px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 340px;
}

.qr-row-actions { display: flex; gap: 4px; flex-shrink: 0; }

.qr-row.is-inactive { opacity: .5; }

/* ── Flash ───────────────────────────────────────────── */
.global-flash {
    position: fixed;
    right: 16px;
    bottom: 16px;
    max-width: min(400px, calc(100vw - 30px));
    color: #fff;
    padding: 10px 14px;
    border-radius: var(--r-md);
    font-size: .81rem;
    font-weight: 500;
    z-index: 90;
    box-shadow: 0 8px 24px rgba(22,35,43,.18);
}

.global-flash[hidden] { display: none; }
.global-flash.type-success { background: var(--verde-dk); }
.global-flash.type-warning { background: var(--warning); }
.global-flash.type-error   { background: var(--danger); }
.global-flash.type-info    { background: var(--azul); }

/* ── Login ───────────────────────────────────────────── */
.ua-login-body {
    min-height: 100vh;
    background: var(--bg-shell);
    margin: 0;
    font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
}

.ua-login-shell {
    min-height: 100vh;
    display: grid;
    grid-template-columns: 1fr 1fr;
}

/* Painel esquerdo — identidade da marca */
.ua-login-shell::before {
    content: '';
    background: var(--azul);
    background-image:
        radial-gradient(ellipse at 30% 70%, rgba(42,179,67,.12) 0%, transparent 60%),
        radial-gradient(ellipse at 80% 20%, rgba(42,179,67,.06) 0%, transparent 50%);
}

/* Painel direito — formulário */
.ua-login-card {
    display: flex;
    flex-direction: column;
    justify-content: center;
    padding: 48px 44px;
    background: var(--bg-panel);
    gap: 28px;
}

.ua-login-header { display: grid; gap: 8px; }

.ua-login-header h1 {
    margin: 0;
    font-size: 1.35rem;
    font-weight: 700;
    color: var(--text-hi);
    display: flex;
    align-items: center;
    gap: 10px;
}

.ua-login-header h1::before {
    content: '';
    display: block;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: var(--verde);
    box-shadow: 0 0 0 3px var(--verde-24);
    flex-shrink: 0;
}

.ua-login-header p {
    margin: 0;
    color: var(--text-lo);
    font-size: .84rem;
}

.ua-login-form { display: grid; gap: 14px; }

.ua-login-form label {
    display: grid;
    gap: 5px;
    font-size: .74rem;
    font-weight: 600;
    color: var(--text-lo);
}

.ua-login-form input {
    width: 100%;
    border: 1px solid var(--bd);
    border-radius: var(--r-sm);
    background: var(--bg-soft);
    color: var(--text-hi);
    font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
    font-size: .84rem;
    padding: 10px 12px;
    outline: none;
    transition: border-color .14s, box-shadow .14s;
}

.ua-login-form input:focus {
    border-color: var(--verde);
    box-shadow: 0 0 0 3px var(--verde-12);
    background: var(--bg-panel);
}

.ua-login-remember {
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    font-size: .82rem;
    color: var(--text-muted);
}
.ua-login-remember input[type="checkbox"] { width: 15px; height: 15px; cursor: pointer; accent-color: var(--brand); }

.ua-login-form .btn-primary {
    width: 100%;
    padding: 11px;
    font-size: .86rem;
    margin-top: 4px;
}

.ua-login-alert {
    border: 1px solid #FECACA;
    background: #FEF2F2;
    color: #991B1B;
    border-radius: var(--r-sm);
    padding: 8px 12px;
    font-size: .79rem;
}

/* ── Hamburger button (hidden on desktop) ────────────── */
.btn-hamburger {
    display: none;
    flex-direction: column;
    justify-content: center;
    gap: 5px;
    background: rgba(255,255,255,.08);
    border: 1px solid rgba(255,255,255,.14);
    border-radius: var(--r-md);
    padding: 9px 10px;
    cursor: pointer;
    flex-shrink: 0;
}

.btn-hamburger span {
    display: block;
    width: 18px;
    height: 2px;
    background: rgba(255,255,255,.85);
    border-radius: 2px;
    transition: opacity .15s;
}

.btn-hamburger:hover { background: rgba(255,255,255,.14); }

/* Info button (hidden on desktop) */
.btn-topbar-info { display: none; }

/* Mobile sidebar close / details close button */
.btn-sidebar-close {
    display: flex;
    align-items: center;
    justify-content: center;
    background: none;
    border: none;
    cursor: pointer;
    color: var(--text-lo);
    padding: 6px;
    border-radius: var(--r-sm);
    transition: background .12s, color .12s;
}

.btn-sidebar-close:hover { background: var(--bg-soft); color: var(--text-hi); }

/* Mobile sidebar header (hidden on desktop) */
.sidebar-mobile-header {
    display: none;
    align-items: center;
    justify-content: space-between;
    padding: 10px 8px 8px;
    border-bottom: 1px solid var(--bd);
    font-size: .82rem;
    font-weight: 700;
    color: var(--text-hi);
    flex-shrink: 0;
}

/* Details mobile header (hidden on desktop) */
.details-mobile-header {
    display: none;
    align-items: center;
    justify-content: space-between;
    padding: 12px 14px 10px;
    border-bottom: 1px solid var(--bd);
    font-size: .85rem;
    font-weight: 700;
    color: var(--text-hi);
    flex-shrink: 0;
}

/* Mobile backdrop */
.ua-mobile-backdrop {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(22,35,43,.45);
    z-index: 149;
    animation: backdrop-in .18s ease;
}

@keyframes backdrop-in {
    from { opacity: 0; }
    to   { opacity: 1; }
}


/* ── Responsive ──────────────────────────────────────── */
@media (max-width: 1280px) {
    .ua-main-layout { grid-template-columns: 256px minmax(0,1fr); }
    .ua-details { display: none; }
    .btn-topbar-info { display: flex; }
    .details-mobile-header { display: flex; }

    /* Details panel como bottom sheet (ativado por JS via .is-details-open) */
    .ua-shell.is-details-open .ua-details {
        display: flex;
        flex-direction: column;
        position: fixed;
        left: 0;
        right: 0;
        bottom: 0;
        z-index: 150;
        max-height: 72vh;
        overflow-y: auto;
        border-top: 1px solid var(--bd);
        border-left: none;
        border-radius: var(--r-lg) var(--r-lg) 0 0;
        box-shadow: 0 -8px 32px rgba(22,35,43,.18);
        padding: 0;
        animation: details-slide-up .24s cubic-bezier(.4,0,.2,1);
    }

    @keyframes details-slide-up {
        from { transform: translateY(100%); }
        to   { transform: translateY(0); }
    }

    .ua-shell.is-details-open .ua-mobile-backdrop { display: block; }

    .ua-details .details-placeholder,
    .ua-details .details-content {
        padding: 14px;
    }
}

@media (max-width: 960px) {
    /* Topbar */
    .ua-topbar {
        padding: 0 12px;
        gap: 8px;
    }

    .ua-brand-subtitle { display: none; }
    .btn-hamburger { display: flex; }
    #openManualTicketBtn { display: none; }

    /* Composer tools — somente ícones */
    .composer-tools .btn-label { display: none; }

    /* Touch targets — botões maiores para toque */
    .btn { min-height: 40px; }
    .btn-sm { min-height: 32px; }
    .conversation-item-button { padding: 11px 10px 11px 9px; }

    /* Layout: sidebar vira drawer, center ocupa tudo */
    .ua-main-layout {
        grid-template-columns: 1fr;
        grid-template-rows: 1fr;
    }

    /* Sidebar como drawer deslizante */
    .ua-sidebar {
        position: fixed;
        top: 0;
        bottom: 0;
        left: 0;
        width: 300px;
        max-width: 85vw;
        z-index: 150;
        border-right: 1px solid var(--bd);
        border-bottom: none;
        box-shadow: 4px 0 24px rgba(22,35,43,.20);
        transform: translateX(-100%);
        transition: transform .22s cubic-bezier(.4,0,.2,1);
        overflow-y: auto;
        padding-top: 0;
    }

    .ua-shell.is-sidebar-open .ua-sidebar { transform: translateX(0); }
    .ua-shell.is-sidebar-open .ua-mobile-backdrop { display: block; }

    .sidebar-mobile-header { display: flex; }

    /* Composer */
    .composer-form { grid-template-columns: 1fr; }
    .composer-form .btn { width: 100%; }
    .composer-hint { display: none; }

    /* Login — colapsa para coluna única */
    .ua-login-shell { grid-template-columns: 1fr; }
    .ua-login-shell::before { display: none; }
    .ua-login-card {
        justify-content: center;
        padding: 40px 24px;
        min-height: 100vh;
        background: var(--bg-shell);
    }
}

@media (max-width: 480px) {
    .tab-title { max-width: 130px; font-size: .78rem; }
    .ua-login-card { padding: 32px 20px; }

    /* Oculta texto do card de usuário, deixa só o dot */
    .ua-user-card-text { display: none; }
    .ua-user-card { padding: 7px 10px; }

    /* Oculta label textual do link Admin — mantém só ícone */
    .btn-label-desktop { display: none; }

    /* Oculta nome da marca — mantém só o ponto verde */
    .ua-brand strong { display: none; }

    /* Escala de fonte ligeiramente maior para leitura em telas pequenas */
    .conversation-item-name { font-size: .85rem; }
    .conversation-item-preview { font-size: .78rem; }
    .message-text { font-size: .9rem; }
}

/* ── Scrollbars ──────────────────────────────────────── */
.ua-sidebar ::-webkit-scrollbar,
.ua-details ::-webkit-scrollbar,
.ua-center ::-webkit-scrollbar { width: 4px; height: 4px; }

.ua-sidebar ::-webkit-scrollbar-track,
.ua-details ::-webkit-scrollbar-track,
.ua-center  ::-webkit-scrollbar-track { background: transparent; }

.ua-sidebar ::-webkit-scrollbar-thumb,
.ua-details ::-webkit-scrollbar-thumb,
.ua-center  ::-webkit-scrollbar-thumb {
    background: var(--bd);
    border-radius: 99px;
}

/* ── Reduced motion ──────────────────────────────────── */
@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after {
        transition-duration: .01ms !important;
        animation-duration: .01ms !important;
    }
}

/* ── Chat Interno ────────────────────────────────────── */
.internal-user-list {
    list-style: none;
    margin: 0;
    padding: 4px 0;
}

.internal-user-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    cursor: pointer;
    border-radius: 6px;
    transition: background .12s;
}

.internal-user-item:hover { background: var(--azul-06); }
.internal-user-item.is-non-member { opacity: .5; cursor: default; }
.internal-user-item.is-non-member:hover { background: none; }

.internal-user-avatar {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background: var(--azul-12);
    color: var(--azul);
    font-size: .75rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.internal-user-name {
    flex: 1;
    font-size: .82rem;
    font-weight: 500;
    color: var(--text-hi);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.internal-user-role {
    font-size: .68rem;
    color: var(--text-xlo);
    text-transform: capitalize;
}

.internal-section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 12px 2px;
}

.internal-section-label {
    font-size: .65rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .06em;
    color: var(--text-lo);
}

.btn-link {
    background: none;
    border: none;
    padding: 2px 4px;
    font-size: .72rem;
    font-weight: 600;
    color: var(--verde-dk);
    cursor: pointer;
    border-radius: 3px;
}
.btn-link:hover { background: var(--verde-12); }

.internal-user-avatar.sm {
    width: 22px;
    height: 22px;
    font-size: .65rem;
}

/* ── Modal de grupo interno ──────────────────────────────── */
.internal-group-modal {
    border: none;
    border-radius: var(--r);
    box-shadow: 0 8px 32px rgba(0,0,0,.18);
    padding: 0;
    width: 420px;
    max-width: 94vw;
    max-height: 90vh;
    overflow: hidden;
}

.internal-group-modal::backdrop {
    background: rgba(0,0,0,.45);
}

.internal-group-modal-inner {
    display: flex;
    flex-direction: column;
    max-height: 90vh;
}

.internal-group-modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px 12px;
    border-bottom: 1px solid var(--bd);
}

.internal-group-modal-header h3 {
    font-size: .95rem;
    font-weight: 700;
    margin: 0;
}

#internalGroupForm {
    padding: 16px 20px;
    overflow-y: auto;
    flex: 1;
}

.internal-group-member-list {
    list-style: none;
    margin: 6px 0 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
    max-height: 220px;
    overflow-y: auto;
}

.internal-group-member-item { border-radius: 6px; }

.internal-group-member-label {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 7px 8px;
    cursor: pointer;
    border-radius: 6px;
    transition: background .1s;
}
.internal-group-member-label:hover { background: var(--azul-06); }

.internal-group-member-label input[type="checkbox"] {
    width: 15px;
    height: 15px;
    accent-color: var(--verde);
    flex-shrink: 0;
}

.internal-group-modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    padding: 12px 20px 16px;
    border-top: 1px solid var(--bd);
}

.field-error {
    font-size: .75rem;
    color: var(--danger, #c0392b);
    margin-top: 4px;
}

.internal-chat-area {
    display: flex;
    flex-direction: column;
    height: 100%;
}

.internal-chat-area-header {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 14px;
    border-bottom: 1px solid var(--bd);
    background: var(--bg-soft);
    flex-shrink: 0;
}

.internal-chat-area-header strong {
    font-size: .9rem;
    color: var(--text-hi);
}

.internal-chat-area #internalMessages {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
}

.internal-composer {
    flex-shrink: 0;
}

.composer-actions {
    display: flex;
    gap: 4px;
    padding: 4px 8px 0;
}

.message-attachment-link {
    display: inline-block;
    padding: 4px 0;
    color: inherit;
    text-decoration: underline;
    word-break: break-all;
}

.message-sender {
    display: block;
    font-size: .7rem;
    font-weight: 600;
    color: var(--verde-dk);
    margin-bottom: 2px;
}

/* REMOVIDO: sidebar-mode-toggle */
.sidebar-mode-toggle-UNUSED {
    display: flex;
    border-bottom: 1px solid var(--bd);
    background: var(--bg-soft);
}

.sidebar-mode-btn {
    flex: 1;
    padding: 8px 4px;
    font-size: .75rem;
    font-weight: 500;
    color: var(--text-lo);
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    cursor: pointer;
    transition: color .15s, border-color .15s;
}

.sidebar-mode-btn.is-active {
    color: var(--azul);
    border-bottom-color: var(--verde);
}

.internal-chat-sidebar {
    flex: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
}

.internal-chat-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 12px;
    border-bottom: 1px solid var(--bd);
}

.internal-chat-header strong {
    font-size: .8rem;
    color: var(--text-hi);
}

.internal-chat-panel {
    display: flex;
    flex-direction: column;
    height: 100%;
}

.internal-chat-panel #internalMessages {
    flex: 1;
    overflow-y: auto;
}

.message-sender {
    display: block;
    font-size: .7rem;
    font-weight: 600;
    color: var(--verde-dk);
    margin-bottom: 2px;
}

/* Modal genérico (reutilizável) */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,.45);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 900;
}

.modal-box {
    background: var(--bg-panel);
    border-radius: 10px;
    width: min(480px, 96vw);
    max-height: 80vh;
    display: flex;
    flex-direction: column;
    box-shadow: 0 8px 32px rgba(0,0,0,.18);
}

.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    border-bottom: 1px solid var(--bd);
}

.modal-header h2 {
    font-size: .95rem;
    font-weight: 600;
    margin: 0;
}

.modal-body {
    padding: 16px 20px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.modal-body label {
    display: flex;
    flex-direction: column;
    gap: 6px;
    font-size: .8rem;
    color: var(--text-lo);
}

.modal-body input[type=text] {
    padding: 7px 10px;
    border: 1px solid var(--bd);
    border-radius: 6px;
    font-size: .85rem;
}

.modal-footer {
    padding: 12px 20px;
    border-top: 1px solid var(--bd);
    display: flex;
    justify-content: flex-end;
}

.user-checkbox-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
    max-height: 220px;
    overflow-y: auto;
    border: 1px solid var(--bd);
    border-radius: 6px;
    padding: 8px 10px;
}

.user-checkbox-item {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: .85rem;
    color: var(--text-hi);
    cursor: pointer;
}

.conv-unread {
    background: var(--verde);
    color: #fff;
    border-radius: 99px;
    font-size: .65rem;
    font-weight: 700;
    padding: 1px 6px;
    margin-left: auto;
}